small-baner-height
Quality assessments - timely reporting
Celebrating Years of Service: Darren Gilmore’s 20 Year & Marcia Jackson’s 30 Year Work Anniversary

Posted on April 29th, 2022 by Don Kunkel

AssessMed is proud to honour two long-term AssessMed employees: Darren Gilmore who is celebrating 20 years at AssessMed and Marcia Jackson who is celebrating 30 years. Every member of the AssessMed team has an essential role that allows us to provide comprehensive, caring customer service. We value each of our employees greatly and we are so pleased to celebrate the decades of work both Darren and Marcia have committed to the AssessMed team, contributing to our quality assurance, a positive work environment and the overall success of the team. Our team provides quality, professional service and our long-term employees help ensure our team is backed by experience and dedication that you can trust.

To celebrate Darren and Marcia’s work anniversaries, the AssessMed team planned a lunch event and gifted each of them an engraved watch to show our appreciation.

Donald Kunkel, President of AssessMed, offered his words of encouragement and thanks for Darren and Marcia’s hard work and dedication to the team:

When I arrived at AssessMed some 8 years ago now, it was abundantly clear that both Marcia and Darren were key foundational pillars of the organization and had been for many years.  I am very grateful that after lengthy tenures with the organization they are remaining steadfast in their current roles at AssessMed and we hope this remains the case for many years to come. Thank you, Marcia and Darren, for all you do to represent the AssessMed team with a high level of professionalism and for unselfishly providing support to your colleagues whenever called upon to do so.”

  • Don, AssessMed President

We sat down with Marcia and Darren to get insights into their experience, and why they enjoy working with the AssessMed team. Keep reading to learn more about Darren and Marcia’s roles at AssessMed.

Marcia Jackson, Quality Assurance

Describe your role and what you do at AssessMed.

Marcia: Currently, my role in Quality Assurance is to ensure the quality and integrity of reports consistent with AssessMed mandates. I flag inconsistencies and ensure the opinions and conclusions are logical and supported by examination findings within the Assessor’s scope. I also make sure there is a consensus among multi-disciplinary assessments, while making sure the report is clear to the layperson, and while ensuring that the client’s purpose is met. Concurrently it is my job to proofread for accuracy of information, grammar, spelling, formatting, etc.

What is something you enjoy about working at AssessMed?

Marcia: I enjoy the challenge of each report and the feedback from the Assessors in making a finished product that we are proud to provide to our clients.

What is your educational or experiential background?

Marcia: I started at AssessMed (initially HealthServ), on May 15, 1992, after graduating from a Medical Office Assistant program at the Toronto School of Business, which included anatomy, advanced medical office terminology, clinical and administrative procedures, and clerical duties (typing/medical transcription/OHIP billing/reception/office administration etc). I trained directly under the supervision of the Medical Director. In the beginning, I had various responsibilities, including but not limited to booking assessments, following up with clients and evaluee’s, ordering office supplies, arranging couriers, greeting evaluees, chaperoning medical examinations and readying exam rooms for the next evaluee, transcribing dictations, editing reports, communicating with Assessors, and getting the reports to the clients. I also attended client conferences and workshops. As we expanded, my job became more specific in the role as Chief Medical Editor (now called QA manager), and at one time I supervised/managed up to 17 editors. I was responsible for training QA hires and monitoring their work with constant feedback, as well as training new Assessors on our report mandates, including meeting with them and providing a package with specific guidelines on our philosophy. I moved to Midland in 2000, and in around 2010/2011, I began working strictly in the QA role after my husband became ill.

Why have you stuck with AssessMed and your role here for so many years?

Marcia: Working for a company that is like a second family to me has kept me satisfied in my career over the last 30 years. I have continued to enjoy the editing process over the years, as well as the convenience of working from home while living up north.

Anything you’d like to add or anyone you would like to thank?

Marcia: The ongoing efforts by management to keep the staff informed and united is commendable. I hope to see more of everyone going forward.

Darren Gilmore, Quality Assurance

Describe your role and what you do at AssessMed.

Darren: I am a Senior Quality Assurer at AssessMed, which involves ensuring the accuracy, consistency, and forensic viability of medicolegal reports.

What is something you enjoy about working at AssessMed?

Darren: I enjoy the challenges presented by each particular case (no two are ever the same!), and the corresponding opportunity to learn, improve strategies, and increase efficiency.

What is your educational or experiential background?

Darren: I graduated from the Radio and Television Communications program at Canadore College, and subsequently wrote & produced television commercials for ten years. In 1997, I was introduced to the IME field, received training as a Quality Assurer, and have been honing my craft for 25 years, the last 20 with AssessMed.

Why have you stuck with AssessMed and your role here for so many years?

Darren: Perhaps the most impressive characteristic of AssessMed is the friendly, comfortable work environment, with dedicated individuals from all departments working in unison to achieve set goals. The people really do make the difference!

Anything you’d like to add or anyone you would like to thank?

Darren: Despite all the changes and challenges life tends to present over the years, AssessMed has remained a constant—a support system and an ally—and I couldn’t think of a better place to work!

Thank You Darren & Marcia for Your Years of Service With AssessMed!

We are so grateful to have such an amazing team here at AssessMed. We wish Darren and Marcia the very best as they continue to deliver quality services to our clients in their roles as Quality Assurers. We thank them for all their hard work and devotion to the team and hope to have them with our team for decades to come.

If you’d like to join our growing team at AssessMed, visit our Careers page for work opportunities.

Make a Referral

Once you click on a link above, you will be directed to the appropriate referral form.

Administrative Opportunites
  • Max. file size: 100 MB.
  • This field is for validation purposes and should be left unchanged.

Medical Opportunites

Please fill up the form below.

  • Max. file size: 100 MB.
  • This field is for validation purposes and should be left unchanged.

CONTACT US

Please fill up the form below.

  • This field is for validation purposes and should be left unchanged.

CONTACT US

Please fill up the form below.

  • This field is for validation purposes and should be left unchanged.