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Quality assessments - timely reporting

Information for IME Examinees

AssessMed IMEAt AssessMed, we take pride in our objective and evidence-based, independent medical evaluation management services. We’re committed to providing leading customer service and treating examinees with the utmost respect.

Please review our Rights of Persons Served and our Accessible Customer Service Plan for meeting the needs of individuals with disabilities. If you have any concerns or complaints, please see the form below.

Rights of Persons Served

  • Individuals served and their family members shall be treated with courtesy, dignity and respect by employees, contractors, and volunteers employed by the organization.
  • Individuals served and their family members shall be entitled to privacy and confidentiality during the assessment process.
  • Individuals served and their family members shall have the assessment process explained to them and be given adequate time to conduct a thorough and independent evaluation.
  • Individuals served and their family members shall have access to a mechanism for prompt reporting, review, investigation, and resolution of complaints.

Accessible Customer Service Plan

AssessMed is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities AssessMed will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at each building location that the disruption will occur. If there is a disruption the person will be notified by phone when confirmation calls are done.

Training

AssessMed will provide training to employees, and contract workers who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

AssessMed will train all staff. This training will be provided to staff as soon as possible after the staff is hired.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • AssessMed’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • How to use the wheelchair provided in each AssessMed office.
  • What to do if a person with a disability is having difficulty in accessing AssessMed.

Staff will also be trained when changes are made to your accessible customer service plan.

Scope of Service

AssessMed completes assessments in the medical, psychological and vocational realms with specific focus on impairments related to activities of daily living, ability to work or carry on a normal life (including Catastrophic assessments).

AssessMed does not assess medically unstable or ventilated individuals.

Settings:
Assessments occur in our designated medical offices, in the examinees home or workplace.

Days of Service:
Typically provided during normal business hours, Monday to Friday however special accommodations for evening and weekend assessments are made upon request.

Age:
AssessMed evaluates children, adolescents and adults.

Participation Restrictions:
Viruses, Bacterial infections and Flu-like infections: All individuals must be symptom-free for a minimum of 24 hours prior to attending for an assessment.

Behavioural Status:
Any identified or disclosed behavioural issues noted on the day of the assessment will be assessed by the Assessors and a determination made to whether or not to proceed with the assessment. Abusive behaviour will not be acceptable.

Cultural Needs:
AssessMed will accommodate all cultural needs without discrimination or hesitation.

Service delivery:
Employees and Examinee’s have a right to:

  • Safe, considerate, respectful service given by competent personnel at all times and under all circumstances, with recognition of personal dignity.
  • Remain disrobed no longer than is required for accomplishing a medical purpose.
  • Freedom from humiliation, abuse, neglect, or harassment.
  • Freedom from restraint or seclusion.
  • Wear appropriate personal clothing and religious or other symbolic items.
  • Freedom from discrimination based on religion, race, colour, and sex.
  • Freedom from financial or other exploitation.

Feedback Process

Customers who wish to provide feedback on the way AssessMed provides goods and services to people with disabilities can provide verbal and written feedback.

All feedback, including complaints, will be responded to in accordance with AssessMed’s Complaint Resolution Process.

Notice of Availability

AssessMed will notify the public that our policies are available upon request by posting it on our website.

Modifications to This or Other Policies

Any policy of AssessMed that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Complaint Form

If you or your claimant have any complaints or concerns, please fill in the complaint form:

View Examine Referral Source Complaint Form.

Make a Referral

Once you click on a link above, you will be directed to the appropriate referral form.

Administrative Opportunites
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Medical Opportunites

Please fill up the form below.

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