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Quality assessments - timely reporting
Quality Assurance Representative

STATUS

Permanent & Contract positions available

LOCATION

Mississauga, Ontario

Responsibilities

  • Checks report content for grammar, consistency of content, and adherence to AssessMed philosophy and mandate. Ample training to be provided to assist with insurance industry terminology.
  • Ensures accurate report timelines are reflected in the data base and ensure all medical legal reports go out on time;
  • Ensure that superior quality expectations are met in accordance with AssessMed’s written protocols and procedures manual.
  • Ensure the timely follow-up and tracking of all  Reports;
  • Follow strict Quality Assurance protocols for releasing and saving reports;
  • Offer great customer service when responding to client’s queries and/or explaining report discrepancies;
  • Identify issues that will impact on service standards and rectify or escalate the issues;
  • Other Duties as assigned

Required Qualifications

  • College or University diploma in a relevant field or other related experience
  • 1-2 years work experience in medical office administration and or insurance company claims department or insurance broker’s office is a strong asset
  • Exposure to customized databases is a strong asset
  • Must be able to assume responsibility for job duties and work independently in a high paced environment whereby deadlines and various timelines are frequently adjusted to meet client needs
  • Ability to analyze and solve problems with autonomy and full accountability
  • Superlative verbal, written and presentation skills required
  • Exceptional organizational and time management skills are mandatory
  • High level of computer proficiency and experience with MS Office
  • For the right candidate, after full training is completed, there is the potential to work from a home based office a set number of hours per week.

Interested candidates may apply via: recruitment@assessmed.com

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

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